Reporting Concerns & Violations
“If you don’t tell us, we don’t know about it.”
Metro Louisville Codes and Regulations Director Richard Price
“If you think we are looking into it, we aren't.”
Metro Louisville Codes and Regulations Mgmt
Our city must have a different plan!
Metro Louisville is depending on citizens to let them know when something is broken, not working as intended, or violations are occurring. Metro 311 is one way to notify Metro Louisville of these non-emergency problems or concerns. Another way to hold those impacting our community accountable is to submit an Open Records Request (O.R.R.).
Select the concern type (Tree Canopy, LDC Violation, Pothole); adding pictures are helpful. Submit a Metro 311 request here
After submitted (sometimes days later) you will get an email with a 311 Case number. Forward that to your metro council member.
Download, complete, and sign the KYTC Form OAG-01. Then email the signed form to KYTC.OpenRecords@ky.gov
Below are some Metro 311 or O.R.R. submissions that local residents have submitted.
Illegal Encroachment
Illegal encroachments (similar to this one on KY 1531) should be reported to Metro 311. State roads should also be reported to KYTC.
Illegal Encroachment
Illegal encroachments (similar to this one on KY 1531) should be reported to Metro 311. State roads should also be reported to KYTC.
Illegal Clearing of Tree Canopy
Landscape Plan was disregarded and the approved Tree Protection Area was illegally removed and clearly damaged. Tree Canopy Violations should be reported to Metro 311 and Metro Council.
Dangerous Roadways
This drop-off along US60 was exposed after trees were removed, creating a very dangerous situation. Temporary barriers have been implemented until a permanent barrier is installed. State roads should also be reported to KYTC.
Clearing Concern
This was an approved Tree Protection Area, but in this case PDS said this wasn't "cleared" but "bushhogged." MSD said they will monitor the area and ensure the erosion and siltation plans are followed.
Illegal Signage
Signs in the right-of-way as well as any unapproved signs are in violation and should be turned into Metro 311 and PDS.
JCPS Driving on Wrong Side of Roadway
JCPS driver turned into oncoming traffic due to the failing nature of this intersection. This concern was reported to State and Local Representatives as well as JCPS.
Siltation in Roadway
Illegal encroachments (similar to this one on KY 1531) should be reported to Metro 311. State roads should also be reported to KYTC.
Gravel in Roadway
Construction rock and debris in the roadway should be reported to Metro 311 / MSD.
MSD / Siltation Concern
Siltation makes its way to our waterways and should be reported to Metro 311 / MSD.
Silt Fence Violations
Silt fences keep construction site debris contained. When not installed or maintained properly, trash and rock get into our streets and waterways, and unnecessary flooding will occur. Failing silt fences should be reported to Metro 311 / MSD.
Flooding Concerns
Improper building practices cause flooding in our streets. Flooding concerns should be reported to Metro 311 / MSD.
Potholes
The time of the year (or, sadly, the amount of development happening in the area) will determine how quickly and efficiently potholes will be repaired. We have been told that certain roads will not be repaved until all construction is complete, which is years away. Residents have to deal with pothole patch jobs until then. Note: Winter repairs will not last long due to the cold temperatures.
Abandoned Vehicles
Metro 311 and the Police should be notified of abandoned vehicles.