Reporting Concerns & Violations

“If you don’t tell us, we don’t know about it.”

Metro Louisville Codes and Regulations Director Richard Price

“If you think we are looking into it, we aren't.”

Metro Louisville Office of Planning Mgmt

Metro 311

From a Zoning Officer:
"Please submit zoning complaints through 311 via the phone. The mobile app does not generate zoning complaints, so we do not get them."

Contact Metro311 by simply dialing 311 or 574-5000.

Always include your Metro Council member. Send them an email with the case number.

Roadway Dangers

Our roadways are supposed safe, meaning, among other things, free of gravel, mud, and other hazards. Flaggers are to be present assisting passing motorists while they are loading and unloading equipment. Roads are to be designed for motorists, bicyclists, and pedestrians.

Contact KYTC, Metro 311, and your Metro Council member with roadway hazards.

Dangerous Roadways

This drop-off along US60 was exposed after trees were removed, creating a very dangerous situation. Temporary barriers have been implemented until a permanent barrier is installed. State roads should also be reported to KYTC.

This raised concrete curb was just installed along US60. It is incredibly dangerous for motorists, bicyclists, and has no consideration for pedestrians per the Mobility Goals of Plan 2040. This was reported to KYTC and Metro Council.

Potholes

The time of the year (or the amount of development happening in the area) will determine how quickly and efficiently potholes will be repaired. We have been told that certain roads will not be repaved until all construction is complete, which is years away. Residents have to deal with pothole patch jobs until then. Note: Winter repairs will not last long due to the cold temperatures.

JCPS Driving on Wrong Side of Roadway

JCPS driver turned into oncoming traffic due to the failing nature of this intersection. This concern was reported to State and Local Representatives as well as JCPS.

Road Violations

Our roadways are supposed safe, meaning, among other things, free of gravel, mud, and other hazards. Flaggers are to be present assisting passing motorists while they are loading and unloading equipment. Roads are to be designed for motorists, bicyclists, and pedestrians.

Contact KYTC, Metro 311, and your Metro Council member with roadway hazards.

Illegal Encroachment

Illegal encroachments (similar to this one on KY 1531) should be reported to Metro 311. State roads should also be reported to KYTC.

Illegal Encroachment

Illegal encroachments (similar to this one on KY 1531) should be reported to Metro 311. State roads should also be reported to KYTC.

Gravel in Roadway

Construction rock and debris in the roadway should be reported to Metro 311 / MSD.

Siltation

Mud (silt) should not be in the street. It should not be flowing into gutters or into waterways. Silt in the road is dangerous. Additionally, it eventually flows into our waterways and is dangerous to the ecosystem.

Contact MSD and your Metro Council member with flooding concerns. Include Louisville Keep Your Fork on your email.

Silt Fence Violations

Silt fences keep construction site debris contained. When not installed or maintained properly, trash and rock get into our streets and waterways, and unnecessary flooding will occur. Failing silt fences should be reported to Metro 311 / MSD.

Silt flowing into waterways

Siltation makes its way to our waterways and should be reported to Metro 311 / MSD.

Siltation flowing into waterways

Mud flowing directly into waterways should be immediately reported to MSD and copy your Metro Council member.

Siltation in Roadway

Mud and debris in the roadway should be reported to Metro 311 / MSD.

Landscaping Violations

Developers are allowed to clear a certain amount of trees and will often replant trees to replace the removed tree canopy. Occasionally these trees and shrubs will not take. All trees and shrubs that have died are to be replanted.

Contact Metro 311 and your Metro Council member with dead landscaping concerns.

Dead Landscaping

Dead trees in developments need to be reported to Metro Louisville Landscaping.

Tree Canopy

Louisville has been named one of the fastest growing heat islands in the US and it isn't improving quickly! The dwindling tree canopy is not helping matters. Approved development plans have very specific tree canopy requirements. Trees are supposed to be protected by tree protection fencing but that doesn't always happen. Occasionally, developers will clear more trees than approved. These violations will go unnoticed if the public does not inform Metro.

Contact Metro311 by dialing 311 or 574-5000 and email/call your Metro Council member with tree canopy violations.

Illegal Clearing of Tree Canopy

Landscape Plan was disregarded and the approved Tree Protection Area was illegally removed and clearly damaged. Tree Canopy Violations should be reported to Metro 311 and Metro Council.

Tree Protection Fencing violation

One development did not put any tree protection fencing up until after they had cleared the land. Another had no fencing, added it later, and then removed it again.

Clearing Concern

This was an approved Tree Protection Area, but in this case PDS said this wasn't "cleared" but "bushhogged." MSD said they will monitor the area and ensure the erosion and siltation plans are followed.

Flooding Concerns

Flooding can happen with very small storms. Some of these photos are from a 2"-3" and completely overwhelmed a newly built neighborhood.

Contact MSD and your Metro Council member with flooding concerns. Include Louisville Keep Your Fork on your email.

Improper building practices cause flooding in our streets. Flooding concerns should be reported to Metro 311 / MSD.

Condition of Approval

All developments have notes on their plans and will often include Binding Elements or Conditions of Approval. If these are not being followed, Metro 311 and your Metro Council member needs to be informed.

Contact Metro311 by dialing 311 or 574-5000 and email/call your Metro Council member with COA violations.

Our city must have a different plan!

The Office of Planning approves plans and expects residents to report the illegal activity!

Metro Louisville is depending on citizens to let them know when something is broken, not working as intended, or violations are occurring. Metro 311 is one way to notify Metro Louisville of these non-emergency problems or concerns. Another way to hold those impacting our community accountable is to submit an Open Records Request (O.R.R.).

Submit a Metro 311 Zoning Violation Inquiry
Call 574-5000, the mobile app or online form does not go to zoning.

Submit a Metro 311 Inquiry (non Zoning Violation!)

Select the concern type (potholes); adding pictures are helpful. Submit a Metro 311 request here

After submitted (sometimes days later) you will get an email with a 311 Case number. Forward that to your metro council member.

Submit a Metro O.R.R. Inquiry

Enter the Metro Louisville Open Records Request here.

Submit a KYTC O.R.R. Inquiry

Download, complete, and sign the KYTC Form OAG-01. Then email the signed form to KYTC.OpenRecords@ky.gov

Reporting Concerns & Violations

“If you don’t tell us, we don’t know about it.”

“If you think we are looking into it, we aren't.”

Metro 311

Roadway Dangers

Dangerous Roadways

Potholes

JCPS Driving on Wrong Side of Roadway

Road Violations

Illegal Encroachment

Illegal Encroachment

Gravel in Roadway

Siltation

Silt Fence Violations

Silt flowing into waterways

Siltation flowing into waterways

Siltation in Roadway

Landscaping Violations

Dead Landscaping

Tree Canopy

Illegal Clearing of Tree Canopy

Tree Protection Fencing violation

Clearing Concern

Flooding Concerns

Illegal Signage

Abandoned Vehicles

Condition of Approval

Our city must have a different plan!